Management consultancy: ITIL and ISO/IEC 20000
Assisting organisations with the production of strategic plans, policies, documentation, Service Improvement Programmes (SIPs) and the overall development and management of service and customer focused culture and processes.
Process consultancy: ITIL and ISO/IEC 20000
Assisting organisations with the development and improvement of individual processes, their implementation, development and documentation, including the design and configuration of tools to support the processes.
Preparing and achieving: ISO/IEC 20000 certification
Working with organisations reviewing and assessing their current position and maturity, identifying areas of improvement and assisting them with their planning and preparation for BS 15000 certification.
Assessment: ITIL and ISO/IEC 20000 assessment
Assessing and reviewing organisations on the maturity of their current service management processes. This would include an assessment of readiness for ISO/IEC 200000 certification and feedback of a prioritised set of improvement recommendations and activities.
Provision of strategic management consultancy, assisting organisations with the development of strategic and architectural documents and processes, covering all areas of IT and network management and processes.